Payment policy
How payment works at Nijiwa: the payment methods we accept, the currency you are charged in, when you are charged, how your payment data is protected and how refunds are paid. Last updated: 8 October 2026.
1. Accepted payment methods
We accept the following payment methods at checkout:
- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Cartes Bancaires
- Apple Pay (shown at checkout on supported Apple devices and browsers)
- Shop Pay
- PayPal
- Klarna
The payment methods available for your order are shown at checkout. Apple Pay is a device-dependent wallet: it appears at checkout when your device and browser support it.
2. Currency
All prices are shown and charged in British pounds (GBP) and include all applicable taxes. The amount you see on the product page is the amount you pay: delivery within the United Kingdom is free and there are no extra fees at checkout. We do not charge any payment fees.
3. When you are charged
Your payment method is charged when you place your order, and you receive an order confirmation by email right away. If you pay with Klarna, the payment option, schedule and terms shown by Klarna at checkout apply, and Klarna's options are subject to Klarna's approval.
4. Payment security
All transactions are secure and encrypted. Card payments, Apple Pay and Shop Pay are processed through the PCI DSS compliant Shopify checkout (Shopify Payments), PayPal payments by PayPal and Klarna payments by Klarna. We never see or store your full card details on our systems.
5. Declined payments
If a payment is declined, your order is not placed and no amount is charged. Please check your details or choose a different payment method. If the problem persists, your bank or payment provider can tell you the reason for the decline.
6. Refunds
Refunds are always issued to the payment method you used for the original order. After your return has arrived at our warehouse and has been checked, your money is back within 7 days; Klarna and PayPal refunds are credited to your Klarna or PayPal account. How returns work is described in our Returns & Refunds.
7. Cancelled orders
If an order is cancelled before dispatch, by you or by us (for example because an item is unavailable or because the buyer is under 18), we refund the full amount to your original payment method.
8. Questions about payment
Write to us at hello@nijiwa.com or call us on +44 7488 812891 during our support hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (UK time).
Related policies
Shipping Policy · Returns & Refunds · Terms of Service · Privacy Policy · Legal Notice
Contact
Nijiwa
Business address: 6 Rue du Manoir, 58230 Alligny-en-Morvan, France
Email: hello@nijiwa.com
Phone: +44 7488 812891
Support hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (UK time)