Shipping policy
Everything about shipping at Nijiwa: costs, delivery area, processing and delivery times, order cut-off, tracking, delivery of age-restricted products and what to do if something goes wrong. This policy applies to every order placed in the Nijiwa online shop. Last updated: 8 October 2026.
1. Shipping costs
Shipping is free on every order: GBP 0.00 to any address in the United Kingdom. There is no minimum order value and no handling surcharge or other fee is added at checkout. Every parcel is sent with tracking.
2. Delivery area
We deliver to addresses in the United Kingdom only. At checkout you can select any UK delivery address. All delivery times and commitments in this policy refer to UK delivery addresses. As we deliver within the United Kingdom, no customs duties or import charges are added to your order.
3. Processing time
Your order is processed, packed and handed to the carrier within 1-3 business days. Business days for processing are Monday to Friday, excluding UK public holidays. Orders are not processed on Saturdays, Sundays or public holidays.
4. Order cut-off
Orders placed on a business day (Monday to Friday) before 2:00 PM GMT/BST (UK time) enter processing the same business day. Orders placed after 2:00 PM GMT/BST (UK time), or on a Saturday, Sunday or public holiday, enter processing on the next business day.
5. Dispatch confirmation and tracking
As soon as your parcel has been handed to the carrier, you receive a dispatch confirmation by email to the address you used at checkout. This email contains your tracking number and a link to follow your parcel online. You can also follow your parcel on our Track Your Order page with your order number and email address.
If the dispatch email has not arrived, please check your spam or promotions folder first. If you still cannot find it, email us at hello@nijiwa.com with your order number and we will send you the tracking details directly.
6. Delivery time (transit)
Once your parcel is with the carrier, delivery takes 6-10 delivery days. Deliveries are made Monday to Saturday, excluding public holidays. Delivery is to the address you entered at checkout.
7. Total delivery time
Processing time (1-3 business days) plus transit time (6-10 delivery days) gives a total delivery time of 7-13 days from placing your order to delivery.
Example: if you order on a Monday before 2:00 PM GMT/BST (UK time), your parcel is handed to the carrier by Wednesday at the latest. Delivery then follows within 6-10 delivery days (Monday to Saturday) of dispatch.
8. Age-restricted products
Our products are sharp kitchen knives. Knives are age-restricted products: we only sell to adults aged 18 or over and we never sell knives to children or anyone under 18. By placing an order you confirm that you are at least 18 years old.
We cancel and fully refund any order where we have reason to believe that the buyer is under 18.
9. Delays
The stated times are estimates. Outside influences can extend them, for example high parcel volumes, severe weather, carrier disruptions or public holidays. Tracking can also pause for a day or two while a parcel moves between carrier hubs; this usually does not mean anything is wrong. If your order is taking noticeably longer than 13 days in total, email us at hello@nijiwa.com. We will check the shipment status with the carrier straight away and work out a solution with you.
10. Lost or damaged parcels
Lost parcel: if tracking shows no progress over a longer period, or if the carrier confirms your parcel as lost, email us at hello@nijiwa.com with your order number. We open an investigation with the carrier and make sure you receive either your order or a full refund. You do not have to deal with the carrier yourself.
Damaged parcel: if your parcel arrives visibly damaged, please photograph the packaging and the item as soon as possible and keep the packaging. Then email the photos and your order number to hello@nijiwa.com. We will arrange a replacement or a full refund, whichever you prefer. Your statutory rights are not affected.
11. Delivery address and undeliverable parcels
Please make sure your delivery address is complete and correct. If you notice a mistake after ordering, email us immediately at hello@nijiwa.com. As long as your order has not been handed to the carrier, we can correct the address; after handover, a change is usually no longer possible.
If a parcel comes back to us because the address was incorrect or incomplete or because it was not collected, we will contact you at the email address from your order to clarify the next steps before anything is reshipped. If the parcel came back for reasons on your side, we confirm any reshipping cost with you by email first; nothing is reshipped or charged without your confirmation.
12. Questions about shipping
For anything about your delivery, email us at hello@nijiwa.com or call +44 7488 812891 during our support hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (UK time). Please include your order number.
Related policies
Returns & Refunds · Track Your Order · Payment Policy · Terms of Service · Privacy Policy · Legal Notice
Contact
Nijiwa
Business address: 6 Rue du Manoir, 58230 Alligny-en-Morvan, France
Email: hello@nijiwa.com
Phone: +44 7488 812891
Support hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (UK time)