Refund policy

How returns and refunds work at Nijiwa: your 30-day right to cancel, how to register a return, where to send it, the condition we ask for, who pays return postage, refund timing, cancelling before dispatch, faulty items and your statutory rights. Nothing in this policy limits your statutory rights. Last updated: 8 October 2026.

1. Your 30-day right to cancel

You can cancel your purchase and return an item within 30 days of delivery without giving any reason. The statutory cancellation period is 14 days; we voluntarily extend it to 30 days. The period starts on the day on which you, or a person named by you who is not the carrier, receive the goods. If you ordered several items that are delivered separately, the period starts on the day you receive the last item.

To exercise your right to cancel, tell us about your decision by a clear statement, for example an email to hello@nijiwa.com (Nijiwa, 6 Rue du Manoir, 58230 Alligny-en-Morvan, France, phone +44 7488 812891). You may use the model cancellation form in section 11, but it is not obligatory. To meet the deadline, it is enough to send your message before the 30-day period ends.

2. Start here: register your return first

To start a return, email us at hello@nijiwa.com with your order number and the item you would like to return. We reply, usually within one business day, with a return confirmation and the next steps.

Please only send a parcel back once we have confirmed your return by email. Every confirmed return goes to our warehouse:

Warehouse address
Nijiwa Warehouse
More Plus 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom

A parcel that reaches the warehouse without prior registration cannot be assigned to your order straight away and can delay your refund. A short email first saves time on both sides. Please do not send returns to our business address in France; it is not a returns address.

3. Returns step by step

• Register your return: email hello@nijiwa.com with your order number and wait for our return confirmation.
• Pack the knife safely: put the blade guard back on, place the knife in its original box and pack it so that the blade cannot cut through the packaging.
• Send it: post the parcel to the warehouse address above. We recommend a tracked service.
• Keep your proof of postage: keep the receipt with the tracking number until your refund is complete. It is your proof of return.
• Receive your refund: after your return arrives and has been checked, your money is back within 7 days (see section 6).

4. Condition of returned items

Please return the knife unused and in its original packaging, with all parts and the blade guard. You may unpack the knife and look at it as you would in a shop. A knife that has been used for cutting, sharpened, washed in a dishwasher or otherwise shows signs of use loses value; if the value of an item is reduced because it was handled beyond what is necessary to establish its nature, characteristics and functioning, we may deduct the loss in value from the refund.

5. Who pays return postage

• Change of mind: you organise and pay the direct cost of returning the goods. The amount depends on the carrier and service you choose; we do not require a specific carrier.
• Faulty or wrong item: we cover the return cost. Please email us at hello@nijiwa.com before sending anything back so we can arrange it for you.
• No restocking fee: we do not charge a restocking fee or any other deduction for a return in the condition described in section 4.

6. Refunds

After your return has arrived at our warehouse and has been checked, the refund of the full purchase price is back on the payment method you used for the original order within 7 days. As delivery within the United Kingdom is free, there are no delivery costs to add to your refund. You receive an email as soon as the refund has been issued. If you paid with Klarna or PayPal, the refund is credited to your Klarna or PayPal account.

We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back, whichever is earlier. In any case, you do not pay any fees for the refund.

7. Exchanges

We do not offer exchanges. If you would like a different knife, please return the item for a refund as described above and place a new order for the knife you want.

8. Changing or cancelling an order before dispatch

You can change or cancel your order free of charge as long as it has not been handed to the carrier. Email us at hello@nijiwa.com with your order number as soon as possible. If your order has not yet been dispatched, we make the change or cancel it and refund the full amount to your original payment method. Once the parcel is with the carrier, please use your right to cancel as described in section 1.

9. Faulty items and wrong deliveries

If a knife arrives faulty or damaged, or if you received something different from what you ordered, please email us straight away at hello@nijiwa.com with your order number and, if possible, a photo of the item and the packaging. We cover the return cost in this case and arrange a replacement or a full refund, whichever you prefer.

10. Your statutory rights

This policy applies in addition to your statutory rights and does not replace them. Your rights under the Consumer Rights Act 2015 in relation to faulty or misdescribed goods, and your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, apply without restriction. Our voluntary 30-day cancellation period extends these rights and does not limit them.

11. Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Nijiwa, 6 Rue du Manoir, 58230 Alligny-en-Morvan, France
Email: hello@nijiwa.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

• Goods:
• Ordered on [*] / received on [*]:
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

[*] Delete as appropriate.

The address above is our business address for your cancellation notice, not a returns address. Please register your return by email and send the goods to the warehouse address in section 2.

Related policies

Shipping Policy · Payment Policy · Terms of Service · Privacy Policy · Legal Notice

Contact

Nijiwa
Business address: 6 Rue du Manoir, 58230 Alligny-en-Morvan, France
Email: hello@nijiwa.com
Phone: +44 7488 812891
Support hours: Monday to Friday, 9:00 AM to 5:00 PM GMT/BST (UK time)